By downloading and running the 2FIX Remote Support application you are agreeing to allow a 2FIX technician to remotely connect to your computer in order to provide assistance related to your call.
For your security and privacy, 2FIX recommends that you close any applications or files that are displaying personal or confidential information. 2FIX also recommends that you remain at your computer while this remote session is in progress. You may end this session at any time by closing the 2FIX Remote Support application.
2FIX will take precautions when adjusting settings on your computer but cannot guarantee that this support session will resolve your issue or not cause additional issues.
It is up to you to ensure that your data is backed up. 2FIX will not be held responsible for any data loss during or after this remote session. If you need assistance with data backup, please let the 2FIX technician know that you would like assistance with a backup plan.
We strive to provide you with the best support possible. If your issue has not been resolved to your satisfaction, please ask to speak to a manager so we may assign the necessary resources to solve the issue.